Monday - Friday 8am - 8pm
Saturday - Sundays 8am - 5pm
We are located in units 122, 124, 125, and 224 970 Burrard Street- on the corner of Burrard and Nelson in Downtown Vancouver. Your counsellor will confirm which office you'll be in prior to your appointment time. Once you arrive at 970 Burrard Street:
During regular office hours: From the main floor, use the elevators to go up to floor #1 (for offices 122, 124 or 125) or Floor #2 (for office 224) at your appointment time- your counsellor will meet you in the waiting area by the elevators. If you're early for your appointment (well done!), please wait by the elevators and your counsellor will come out to meet you at your appointment time.
On evenings and weekends: The main lobby doors will be locked. You will need to dial the buzzer to the right of the lobby entrance. Your counsellor will let you know which buzzer number to use (either 122, 124, 125 or 224). Once you're buzzed in, use the elevators to go up to floor 1 or 2 and your counsellor will meet you there. If you're running early, please wait in the waiting area and your counsellor will meet you at your appointment time.
Metre Parking: There is metre parking on Burrard street and other side streets, but check for signage because often you cannot park in Metre spots between 7-9:30am and 3-6pm on weekdays.
Parkade Parking: There is parkade parking at Scotiabank theatres (by Starbucks) or at the Robert Lee YMCA across Burrard street (parkade entrance on Barclay St). Parkade parking is roughly $3/hr
Transit: The bus stop right outside the front of the building is 50046 (going Northbound Burrard St). We are a 10 minute walk from Burrard Skytrain Station or a 16 minute walk from Yaletown Roundhouse Skytrain Station. Plan your trip using the Translink Trip Planner.
There is a parking bay for drop off/pick up on the south side of the building (accessible from Nelson and Burrard streets). Handicap parking is available at Scotiabank theatres (by Starbucks) or at the Robert Lee YMCA across Burrard street (parkade entrance on Barclay St) for our diverse needs clients.
The outside of the building has stairs and a sloped ramp from the sidewalk at the corner of Burrard and Nelson leading up to the front doors. The front doors to the building open automatically from 8am-6pm without needing to push a button. Outside of those hours, please follow instructions from your counsellor and enter in their office number into the keypad to the right of the front doors. If you have trouble dialing the numbers, you can arrange to have your counsellor meet you at the front doors to let you in at your appointment time.
All offices are accessible by elevator, and we have a waiting area by the elevators on each floor of our building.
Our gender-neutral wheelchair accessible washroom is on the main floor of the building. Each floor has gendered washrooms. All washrooms are accessed with a key card so your counsellor can buzz you in if needed.